If you’ve ever guided a buyer through new construction, you know the biggest questions aren’t just about finishes or floor plans. They’re about trust, timelines, communication, and what happens when something unexpected shows up mid-process.
At Rush Residential, our site agents have been selling Rush homes for over 10 years. They’re true experts in Rush homes, the construction process, and how to support both you and your buyers because we share the same goal: to delight homebuyers with exceptional homes and exceptional service.
The #1 reason agents choose Rush: We’re in it with you
Rush doesn’t disappear once the paperwork is signed. We’re on the front line with you during the contract, through construction, and after closing.
That means:
- We help navigate contract questions, appraisals, third-party inspections, and builder documents (especially when things get complicated)
- We communicate clearly and early, while there’s still time to act
- We don’t “wash our hands” of issues after closing, if something needs to be addressed, we communicate and correct deficiencies in a timely manner
What sets Rush apart (in plain terms your buyers will understand)
1) Quality checks at every milestone (not just city inspections)
Rush isn’t complacent about quality. In addition to jurisdictional inspections, we inspect what we expect at key construction milestones.
Here are a few examples of what our team checks:
Framing checkpoint
- Crawl and attic access
- Backer reinforcements (for barn doors, TV mounts, and anything needing extra drywall support)
- Venting verification (making sure key venting is present)
Mechanicals checkpoint
- Pre-insulate behind tubs
- Window scratch checks
- Condensate lines connected
- Lighting spacing + switch location verification
Drywall checkpoint
- Moisture readings at all locations before drywall is installed
- Tape coverage and smoothness checks
- Verifying sheetrock is undamaged prior to texturing
This is the difference between “it passed inspection” and “it was built with care.”
2) Rush includes what buyers actually need (so they’re not nickel-and-dimed)
Many builders rely on upgrades for margin. Rush takes the opposite approach: we put time and energy into including what buyers want whenever possible, especially the items that reduce headaches after closing.
Common Rush Residential inclusions agents love to point out:
- Laminate on the main floor for high-traffic durability
- Stair skirts for an elevated look and better long-term protection (less drywall damage from daily use)
- Window blinds (move in without an immediate shopping list)
- Refrigerator + washer/dryer for a complete appliance package (no measuring, shopping or deliveries to schedule)
- Motion-sensor lighting in key areas for convenience and livability
- Front yard irrigation to support HOA-maintained front yards and preserve community streetscapes over time
And the buyer-friendly result: most Rush home shoppers spend less than $10,000 on upgrades!
3) Personalization stays focused (because the home starts strong)
When buyers do upgrade, it’s usually about taste, not basic livability.
Common buyer upgrades with Rush:
- Upgraded tile backsplashes
- Laminate on stairs instead of carpet (often around a $7,000 upgrade)
- Upgraded tile in the primary suite
- Additional laundry room cabinets
- Upgraded pendant lighting fixtures
4) Reliability from day one (and a builder who stands behind it)
Rush homes tend to perform well over time because of four consistent drivers:
- Build quality and durability
- Local builder trust and brand reputation
- Consistent community standards and streetscapes
- Included features that support move-in readiness and long-term enjoyment
How Rush makes agents look good
This is the part agents care about most, because it impacts your client experience and your reputation.
Responsiveness and availability
We answer our phones. If your buyer needs support and you can’t be there in that moment, our site team will be, with a smile AND we will communicate back with you so you stay informed.
Clear timelines (with enough notice to act)
We communicate timelines clearly and early, so you and your clients can plan with confidence.
Problem-solving when a curveball hits
With decades of experience, there isn’t much we haven’t seen and navigated. When something unexpected happens, we show up and work the solution with you.
The HOP: proof of communication (not just promises)
A top objection buyers have about builders is: “Builders don’t communicate.”
Rush directly addresses that with the HOP (Homeowner Portal), our homebuyer one stop shop, which provides construction milestone updates and photos. It helps buyers stay proactive, and the photos become something to look back on once the home is complete. It also stores all warranty information and tracks open issues.
A real example: when appraisal risk showed up, Rush helped solve it
A newer agent represented a buyer who invested heavily in upgrades. The home didn’t appraise for the loan amount creating a shortfall that could have cost the buyer an additional $10,000.
Our site agent identified the issue: the appraiser had not been provided with the full upgrade list. With our agent’s help, the buyer’s agent successfully negotiated a revised appraisal using updated comps and accurate documentation, helping the buyer avoid bringing in extra cash.
That’s what it means to have Rush agents in your corner.
Agent FAQ: Working with Rush Residential
Do you cooperate with buyer agents? How are commissions handled?
Yes, always. Commissions are based on the list price minus any seller concessions/credits.
How do we write the offer / what forms are required?
You have options depending on your comfort level. You can submit a one-page offer to agree on the critical terms, and our agent can prepare the purchase and sale for you. Or we can provide the required Builder Documents to accompany standard MLS forms.
Can my buyer do a third-party inspection?
Yes, and we encourage it. Around 45 days out, we confirm the best date for a third-party inspection to ensure the home is ready.
How often do you update timelines / what if closing shifts?
Completion is confirmed at drywall and again about 45 days before completion. Rush is rarely late, but if timelines shift beyond the agreed close date, we alert the agent right away.
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